RETURN POLICY
From the day you receive a product from ESMEREL HANDMADE, you have thirty (30) days to decide whether to keep the product or return it in its original condition for a refund.
The right to return (right of withdrawal) products does not apply to products that are purely handmade, worn, and, therefore, come into contact with human skin during use, in order to protect the health of any future buyer.
We also require that you notify us by completing the withdrawal form (included in the package or download it from this page) and sending it to us by email at esmerelhandmadecreations@gmail.com.
Alternatively, you can download it from here.
Additionally, you can withdraw from the purchase at any time after ordering the product and before receiving it. Please refer to our terms of use.
Returns will only be accepted if:
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The product is received unused and in its original packaging.
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It includes a copy of the withdrawal form and the payment receipt.
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The cost of shipping for the return of the product is borne by the buyer.
The right of withdrawal does not apply to opened or damaged packaging or products such as hats or accessories that are worn and, therefore, come into contact with human skin during use, in order to protect the health of any future buyer.
After your notification for return, if you do not send us the product within 7 days, we will consider that you have waived your right of withdrawal and you will NOT be eligible for a refund.
After receiving the product from us, we will inspect the product for any damages and the refund will only be made if the product is in its original condition. Esmerel Handmade will refund the amount paid for the product limited to the value of the returned product, using the payment method originally used by the Buyer.
Damaged products during shipping
If you receive defective products due to internal damage during shipping that was not identified upon receipt or due to an incorrect delivery, you have the right to return them and request a replacement or refund, but only limited to the value of the returned product.
Please complete the withdrawal form and send it to us at esmerelhandmadecreations@gmail.com so we can arrange a shipping service at our expense. After receiving and inspecting the returned product, we will send you a replacement product of the same kind within the next working days, at no charge to you.